Wednesday, November 13, 2013

The Unturned Stone: The Profits Hiding in Plain Sight amidst Poor Call Center Quality

No matter how much you have already saved with customer self-service, offshore outsourcing and workforce optimization, there is an astonishing amount of operational profit remaining to be tapped from your call center operations.  The cause of this untapped profit:  agent call handling is still wildly inefficient and error-prone.  This white paper will go into detail about the specific drivers of excessive costs and lost revenue, how to systematically and permanently fix them, and will share real results.  The bottom-line?  Your call centers can be 40% more productive.

Click on this link to download my free whitepaper originally published at  We won't even make you do that annoying registration step:

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