No matter how much you have already saved with customer
self-service, offshore outsourcing and workforce optimization, there is an
astonishing amount of operational profit remaining to be tapped from your call
center operations. The cause of this
untapped profit: agent call handling is
still wildly inefficient and error-prone.
This white paper will go into detail about the specific drivers of excessive
costs and lost revenue, how to systematically and permanently fix them, and
will share real results. The bottom-line? Your call centers can be 40% more productive.
Click on this link to download my free whitepaper originally published
at CFO.com. We won't even make you do that annoying registration step:
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